8 upcoming features included in release plans
Improve the quality of your unified customer profiles and insights by filtering out unwanted rows and unnecessary columns from your source data directly in Customer Insights - Data. Removing old or incomplete data and eliminating columns that don’t provide value allow Customer Insights - Data to create higher quality insights in less time.
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Public preview date moved to Jan 2025 |
Dec 03, 2024 |
The Microsoft Dataverse connector now provides the best option for importing data from Dataverse into Customer Insights - Data, allowing you to import the largest Dataverse tables with the highest levels of performance and reliability possible. Table selection has been improved, allowing you to select just the tables you want to import to precisely control what data is ingested into Customer Insights - Data.
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Public preview date moved to Jun 2024 General availability date moved to Aug 2024 |
Feb 22, 2024 |
Connecting Customer Insights - Data to storage containers behind firewalls is now enhanced with Azure Managed Identities, enabling secure, streamlined access. This upgrade builds on the full potential of Azure Managed Identities, offering seamless authentication that eliminates the need for storing credentials, ensuring tighter security and easier integration with other Azure services.
Dynamics 365 Customer Insights helps generate insights from all your customer data no matter where it is stored. Directly read your customer data stored in Microsoft Fabric OneLake or in external systems made available through Fabric's mirroring or shortcut capabilities into Customer Insights - Data. Focus on generating the insights you need while reducing the effort, cost, and time needed to move, integrate, and transform your customer data.
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Public preview date moved to Feb 2025 |
Aug 19, 2024 |
Your customer data grows constantly with rapidly changing signals like online activities and mobile interactions. As the data set grows, reprocessing of the data takes longer, slowing your ability to respond to changes, and providing increasingly stale insights. With native support for the Delta Lake data format in Customer Insights - Data, you can now accelerate the time to unify customer data by processing just the incremental changes to your data, allowing you to get results quicker and engage customers with the most up-to-date and timely insights.
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Public preview date moved to Jun 2024 General availability date moved to Aug 2024 |
Apr 22, 2024 |
As your Customer Insights - Data usage grows, so does the number of segments and measures. Large numbers of segments and measures can result in longer system refresh times, which delay time-sensitive insights.
Customer Insights now automatically deactivates segments and measures based on their usage to ensure your active segments and measures refresh faster. As an admin, you can exclude specific segments from auto-deactivation but the system will automatically manage the rest to allow your organization to scale confidently.
Unlock the full potential of your customer data by exporting unified insights from your Customer Insights - Data environment to your Azure Data Lake Storage account. This enables seamless integration of unified insights from Customer Insights - Data with your custom applications and workflows, while empowering you to create tailored reports and dashboards for deeper insights.
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General availability date moved to Feb 2025 |
Dec 04, 2024 |
Understanding how customers interact and engage with your marketing efforts is crucial to refine your strategies. These interactions provide essential clues about how customers respond to your campaigns, allowing you to improve engagement. With Customer Insights, you can enable users to create segments that are based on customer data as well as marketing engagement data with no need to set up data pipelines between your marketing system and your customer data platform.
This enables, for example, marketers to generate a segment of loyal customers, based on high predicted lifetime value scores and a high marketing engagement rate. Similarly, sales representatives can gain more accurate insights into purchase intent based on engagement data from current campaigns. Finally, you can easily accomplish retargeting scenarios, advertising to customers on major platforms if they don't engage with your messages, consequently increasing their conversion rates.
Change history | |
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Public preview date moved to Mar 2025 |
Dec 04, 2024 |