When frontline workers have network access with their mobile device, they can choose to switch the application to online mode, giving them access to Dataverse data in the cloud.

• Users can switch between online and offline-first mode.
• Devices automatically switch back to offline-first mode when the network connectivity is lost.
• A sync icon indicates the application mode for users at a glance.

Use new data available in Application Insights to build reports and dashboards for your organization.

Within Application Insights, you can get data to report on:

• Offline-sync statistics per user, including first sync, delta sync, sync duration, and payload size.
• Sync success or failure rate including sync errors.
• End-user mobile device make and model.

While configuring your mobile offline profile, you can now selectively choose which columns are downloaded for each offline-enabled Dataverse table.

• Updated mobile offline profile configuration interface shows how many columns are selected along with the ability to select individual columns for each table.
• The system shows which columns are required by the application.
• Users can select columns required for unique business scenarios or customizations.

Frontline workers can now get remote assistance via video call with 3D spatial annotations, right within Teams mobile. Users no longer need to switch apps to use Remote Assist when they are collaborating within Teams on their mobile devices.

This feature is currently available on iOS devices and we plan a fast follow for Android devices.

Usability improvements for Copilot in Field Service help your team of technicians, dispatchers, and service managers adopt and use these capabilities in their existing workflows.

Copilot provides direct access to the wealth of data stored within Microsoft Dataverse, including key tables from Field Service like work orders and bookings. This guarantees that field service teams always have the most up-to-date information at their fingertips.

This release improves the prompt experience and includes work order prompt guides that teach your workforce how to use copilot to accelerate retrieving work order information.

For example, when on a work order record, the prompt guide suggests prompts like "How many work orders do I have scheduled today?" or "How many work orders have been high priority in the last 30 days?".

Copilot in Dynamics 365 Field Service lets makers configure the Copilot summary of work orders and bookable resource bookings to meet the specific business needs of their organization.

• Makers can choose which tables and columns Copilot uses to generate the summary in natural language.
• After configuring the summary, you can generate a preview summary from an existing record with real data before saving the configuration.

Technicians get the ability to summarize their work orders with Copilot within the Field Service mobile application. The summary provides them with meaningful context of the work they are about to perform. It can include notes, diagnostic information, key events in the work order lifecycle, and recommendations.

New mobile user experience:

Unified Client user experience:

Work order recaps highlight important information about a work order such as notes, products, services, tasks, activities, and more to help users catch up without having to dig through all the information in a work order. At any point, a user can ask Copilot in Field Service to generate a recap and avoid clicking through the user interface to get caught up.

The legacy schedule board has been deprecated since April 1, 2023. Starting October 1, 2024, the legacy schedule board will be permanently disabled, and all users will be redirected to the new schedule board experience.

Users who previously accessed the schedule board through a hardcoded URL will need to change the URL in the site map to /main.aspx?pagetype=entitylist&etn=msdyn_scheduleboardsetting.

The hardcoded URL to access the legacy schedule board will no longer be supported.