When frontline workers have network access with their mobile device, they can choose to switch the application to online mode, giving them access to Dataverse data in the cloud.

• Users can switch between online and offline-first mode.
• Devices automatically switch back to offline-first mode when the network connectivity is lost.
• A sync icon indicates the application mode for users at a glance.

While configuring your mobile offline profile, you can now selectively choose which columns are downloaded for each offline-enabled Dataverse table.

• Updated mobile offline profile configuration interface shows how many columns are selected along with the ability to select individual columns for each table.
• The system shows which columns are required by the application.
• Users can select columns required for unique business scenarios or customizations.

Service organizations often have numerous procedures, forms, and checklists stored in various formats like paper or PDF files. With Copilot in Field Service, makers can quickly digitize these documents and integrate them into Field Service work orders.

Copilot converts the uploaded documents into draft inspection templates that can be edited and published for technicians to fill in when completing work order tasks in the Field Services mobile app.

Copilot in Dynamics 365 Field Service lets makers configure the Copilot summary of work orders and bookable resource bookings to meet the specific business needs of their organization.

• Makers can choose which tables and columns Copilot uses to generate the summary in natural language.
• After configuring the summary, you can generate a preview summary from an existing record with real data before saving the configuration.

Technicians get the ability to summarize their work orders with Copilot within the Field Service mobile application. The summary provides them with meaningful context of the work they are about to perform. It can include notes, diagnostic information, key events in the work order lifecycle, and recommendations.

New mobile user experience:

Unified Client user experience:

Work order recaps highlight important information about a work order such as notes, products, services, tasks, activities, and more to help users catch up without having to dig through all the information in a work order. At any point, a user can ask Copilot in Field Service to generate a recap and avoid clicking through the user interface to get caught up.

We've encountered issues with the updated schedule board that we recently released. As a result, we are temporarily disabling the updated board to address these issues before reenabling. We are fully committed to delivering this update and will communicate our plans to roll it out once the issues have been resolved. In the meantime, the board will revert back to its prior functionality. If you have manually installed Universal Resource Scheduling solution version 3.12.144.84, we will remotely disable the update with no further action required on your end. If you are on any other prior version of the Universal Resource Scheduling solution, there will be no change to your schedule board.

• Enhanced user experience: The improved schedule board architecture signifies a shift from extJS to React, which allows for a more responsive user interface, leading to a more intuitive and satisfying user experience for technicians and dispatchers.
• Improved performance: An efficient diffing algorithm and a virtual Document Object Model (DOM) result in improved update and load times. The schedule board loads faster and reacts instantly to user interactions, even under heavy load.
• Future-proof: The new architecture is up to date with the latest advancements in web technology, which improves maintenance and upgradability.
• Usability and modernization improvements: The updated schedule board will bring highly requested customer asks such as a working-days-of-the-week selector, week numbers, ability to reorder tabs per user, day line visibility, and accessibility improvements.