8 upcoming features included in release plans
Physical stores regularly send cash and carry transactions to Dynamics 365 Commerce headquarters for processing, which updates inventory and financial records. However, frequent processing failures can lead to significant time and effort spent troubleshooting by the operations team. Delayed identification of these issues complicates resolution, especially when compounded by time-sensitive constraints like financial year closure or discontinuation of items. The statement posting summary and insights by Copilot feature aims to deliver actionable insights on failed transactions, enabling you to prioritize and address issues effectively.
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Public preview date updated to Jun 2024 General availability date moved to Jan 2025 |
Oct 16, 2024 |
Store insights using Copilot deliver streamlined smart summaries, offering an immediate overview of a store’s performance. Key metrics, such as sales, returns, discounts, and payment types that are summarized for the channel and store, are prominently featured. This equips store associates and managers with the data necessary for strategic decision making.
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Public preview date updated to Jun 2024 General availability date moved to Jan 2025 |
Oct 16, 2024 |
In Dynamics 365 Commerce, the Copilot-based summary and insights for merchandising data offer an interactive summary panel, automated data validations, and risk previews. By proactively identifying errors and inconsistencies in merchandising configurations, Copilot ensures data accuracy and empowers users to take corrective actions promptly. Properly configured products are essential for retail success, as inaccuracies can lead to missed sales opportunities.
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Public preview date updated to Jun 2024 General availability date moved to Jan 2025 |
Oct 16, 2024 |
Copilot can help store associates easily and more effectively personalize shopping experiences for customers with real-time insights into their preferences and behaviors as they happen, right there in the store. Copilot does the heavy lifting by analyzing purchase history, clienteling notes, product recommendations, and more to bring you precise, actionable insights. With rich contextual information directly available inline, you can now connect with your customers on a deeper level without having to switch focus. You’ll see the impact where it matters most: in satisfied customers who keep coming back for that personalized touch only you can provide. With Copilot, you’re not just selling products; you’re crafting experiences that resonate with each individual shopper.
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Public preview date updated to Jun 2024 General availability date moved to Jan 2025 |
Oct 16, 2024 |
Sales associates in retail stores are better able to sell products with Copilot-generated product insights in Store Commerce. They have access to summarized key product information to help customers quickly find the right products. Copilot also helps sales associates suggest other products that complement a selected product to increase store sales.
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Public preview date updated to Jun 2024 General availability date moved to Jan 2025 |
Oct 16, 2024 |
Order attributes can influence ordering behavior segmentation and attribute-based pricing. These attributes may include omnichannel attributes such as promotion campaign IDs, order types, and channel-specific attributes. Dynamics 365 Commerce provides the attribute framework to enable you to edit and set attribute values for orders directly in Commerce headquarters, point of sale (POS), and Commerce runtime (CRT). Order attributes are classified as header and line attributes and can be linked to channels. The unified pricing management feature allows the omnichannel and channel-specific order header and line attributes to be part of the price attributes.
Organizations are increasingly adopting multifaceted pricing strategies and seeking to gain better control over pricing in their omnichannel transformations. They want to eliminate pricing silos and use a centralized platform to plan, manage, review, and roll out pricing across all customer engagement touchpoints. Organizations also need an efficient way to define and maintain price breakdown and margin components that incorporate all relevant factors to offer contextual pricing that resonates with customers. The omnichannel experience also requires a real-time and performant pricing execution that enables businesses to quickly adapt to market changes and customer demands. This feature allows you to implement a unified pricing management module that works consistently and comprehensively across supply chain, retail, and e-commerce business processes.
You can monitor and manage Store Commerce offline readiness to efficiently detect and troubleshoot critical issues that may impact offline readiness and to ensure that all offline-enabled devices running Store Commerce across your organization are healthy and available to switch to offline mode when needed.