3 upcoming features available this month
Dynamics 365 Customer Insights - Journeys 2025 release wave 1
For previous release wave highlight videos:
For archived plans:
Business Value
As regulations around customer privacy become more stringent, it's crucial to contact customers at times that are most convenient to them and ensure compliance with local legal requirements.
Now in Customer Insights - Journeys, in addition to setting quiet times based on your journey's time zone, you can align quiet times with your customers' time zones and regions, ensuring that they only receive messages and calls during suitable hours. Aligning interactions with local time allows you to adhere to local regulations and respect cultural norms and preferences, fostering customer trust and enhancing the effectiveness of your outreach strategies.
Feature Details
With the enhanced quiet time options, you can:
- Ensure adherence to various regulations by establishing quiet time rules for different regions or based on your business operation.
- Set the times, days, and dates when customers shouldn’t be contacted.
- Define the customer’s region and time zone.
- Customize quiet time settings for a particular journey. Upon activation of the journey, interactions are either initiated or queued in accordance with the preset rules and the identified customer's time zone or location.
Scenario example: Consider the case of a global e-commerce company that has customers spread across multiple countries. To respect their customers' time and adhere to regional regulations, they decide to set quiet times based on their customers’ locations. They set up different quiet rules for customers in the United States, Europe, and Asia, ensuring they comply with each region's specific communication laws. Once the journey is activated, all promotional interactions are either triggered or queued based on these pre-established rules and the provided customer's time zone. For instance, a customer in New York receives promotional information during their daytime, increasing the chances of engagement.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
| Change history | |
|---|---|
| Public preview date updated to May 2025 General availability date moved to Jul 2025 | Mar 27, 2025 |
Business Value
It’s critical to understand exactly what happened to each customer who entered and exited your real-time journeys. With improved journey analytics, you’ll gain confidence in the processing of every step in your journey through improved metrics and an increased ability to export data.
For example, if your journey uses exit or exclusion segments, you can see and understand why fewer customers started your journey than were in the entry segment. You can also see the list of customers who entered and exited each step in the journey and export lists of up to 50,000 people for further analysis.
Feature Details
Improved journey analytics provide clear and actionable data into exactly what happened in every step of your journey. New exit analytics show why customers may not have started your journey due to exclusion segments or other unmet criteria and where in the journey customers may have exited early due to exit segments or other exit conditions.
- Get lists of customers who entered and exited each step of the journey and filter those lists based on how they were processed by the journey step.
- Export lists of customers who reached each step in the journey (up to 50,000 records).
- Understand why the number of customers in your starting segment is different than the number of customers who reached the first step in your journey.
- Understand why and where customers exited your journey before completing each step in the journey flow.
- Understand why customers triggered to start your journey didn’t reach the first step in your journey.
Enabled for:
Business Value
| Change history | |
|---|---|
| Public preview date moved to Dec 2024 General availability date moved to Mar 2025 |
Oct 28, 2024 |
Business Value
Easily gather additional information about your event attendees by creating any question directly in the form editor without creating new custom attributes for your contact entity. For example, you can create fields to ask, “What is your meal preference?”, "How did you learn about this event?", or you can create contest questions to increase your customer engagement and to gather valuable insights that help you personalize the attendee experience.
Feature Details
- Use custom fields to capture additional or temporary event information like meal preference or an answer to a contest question.
- To use custom form fields, simply drag and drop them from the toolbox to the form canvas and edit the label and properties.
- The form field answer is stored only as part of the form submission, so you can access the value at any time without polluting your data.
- To view the answers, you can use the new enhanced registration table with registration data and answers to custom unmapped fields combined.