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7 new features recently released to market
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Boost technician productivity

Ensuring a seamless experience both with and without device connectivity is crucial for an effective frontline workforce. Field Service offers mobile offline capabilities to address this need. To create optimized offline profiles, you need insights into the offline performance and device data. Using Application Insights, you get the necessary data to answer essential questions about offline mobile usage, which helps with enhanced troubleshooting and user experience optimization.

Available to:
Users
Last updated:
Nov 20, 2024

Timelines:
Early Access: ---
Public Preview: Jul 18, 2024
General Availability : Nov 1, 2024

Included in:
Dynamics 365 Field Service
2024 release wave 2
2024 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history
Boost technician productivity

First-time fix rates are a key business and operational metric for service organizations. When a service technician is stuck on a work order because they may not have the required knowledge or experience with that issue, they can quickly initiate a call with another technician or support specialist in the back office to guide them through the issue and its resolution.

Available to:
Users
Last updated:
Nov 20, 2024

Timelines:
Early Access: ---
Public Preview: Apr 17, 2024
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2024 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history
Copilot and AI innovation

With work order summaries generated by Copilot, service managers, dispatchers, and technicians can quickly get an overview and understanding of the key points of the work to be done. Organizations now have more control to include specific data in the summaries for their users, which can lead to more useful and actionable summaries.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Apr 17, 2024
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2024 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


General availability date moved to Jan 2025
Nov 06, 2024
Copilot and AI innovation

The reimagined technician experience enables frontline workers to use Copilot to help plan their work. Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don't have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Dec 15, 2023
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2023 release wave 2

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


General availability date moved to Jan 2025
Nov 06, 2024
Copilot and AI innovation

AI-powered work order recaps help service managers quickly access a summary of the work order and its related data, boosting efficiency and improving customer satisfaction.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Aug 9, 2023
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2023 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


Public preview date moved to Dec 2023
General availability date moved to Mar 2024
Oct 12, 2023
Optimize resource scheduling

With improved usability and performance, technicians and dispatchers can manage schedules more efficiently, leading to increased productivity and employee satisfaction.

Available to:
Users
Last updated:
Nov 20, 2024

Timelines:
Early Access: ---
Public Preview: ---
General Availability : Nov 1, 2024

Included in:
Dynamics 365 Field Service
2024 release wave 2

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


Public preview date moved to Jun 2024
May 02, 2024
Optimize resource scheduling

The new schedule board brings improved accessibility, usability, and performance while laying the foundation for new capabilities for multi-day scheduling and intelligent interactions.

Available to:
Users
Last updated:
Nov 20, 2024

Timelines:
Early Access: Aug 12, 2024
Public Preview: ---
General Availability : Oct 1, 2024

Included in:
Dynamics 365 Field Service
2024 release wave 2

Enabled for:
Users, automatically
This feature includes changes to the user experience for users and is enabled automatically.
Change history