8 upcoming features included in release plans
First-time fix rates are a key business and operational metric for service organizations. When a service technician is stuck on a work order because they may not have the required knowledge or experience with that issue, they can quickly initiate a call with another technician or support specialist in the back office to guide them through the issue and its resolution.
With work order summaries generated by Copilot, service managers, dispatchers, and technicians can quickly get an overview and understanding of the key points of the work to be done. Organizations now have more control to include specific data in the summaries for their users, which can lead to more useful and actionable summaries.
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General availability date moved to Jan 2025 |
Nov 06, 2024 |
AI-powered work order recaps help service managers quickly access a summary of the work order and its related data, boosting efficiency and improving customer satisfaction.
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Public preview date moved to Dec 2023 General availability date moved to Mar 2024 |
Oct 12, 2023 |
With the Outlook add-in for Dynamics 365 Field Service, service managers and frontline workers don't have to leave Outlook and open the Field Service web app or mobile app to get summary of a work order. Stay in your flow of work and boost your productivity and efficiency with contextual information right in your preferred communication app.
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General availability date moved to Jan 2025 |
Nov 09, 2024 |
The reimagined technician experience enables frontline workers to use Copilot to help plan their work. Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don't have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive.
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General availability date moved to Jan 2025 |
Nov 06, 2024 |
Empower your workforce to follow protocols, collect data efficiently, and use checklists to enhance first-time fix rates. The data collected can help boost operational visibility, enabling organizations to optimize processes and elevate customer satisfaction.
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Public preview date moved to Jan 2025 General availability date moved to Mar 2025 |
Dec 11, 2024 |
Expedite work by using enhanced Copilot experiences. Every member of the back office and frontline workforce can tap into enhanced Copilot side pane experiences to quickly get the information they need to be more efficient on the job.
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General availability date moved to Feb 2025 |
Nov 21, 2024 |
In this release, the Scheduling Operations Agent for Dynamics 365 Field Service enables dispatchers to quickly and easily optimize schedules for technicians as conditions change throughout the workday, significantly improving their productivity. Dispatchers can ask Copilot to optimize and address issues such as traffic delays, double bookings, or last-minute cancellations that often result in conflicts, gaps, or idle time in a technician's schedule. You can instruct Copilot to achieve the desired business objective, such as to maximize technician usage or work order priority while also considering factors like skillset match, territories, and promised time windows.