8 upcoming features included in release plans

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Boost technician productivity

First-time fix rates are a key business and operational metric for service organizations. When a service technician is stuck on a work order because they may not have the required knowledge or experience with that issue, they can quickly initiate a call with another technician or support specialist in the back office to guide them through the issue and its resolution.

Available to:
Users
Last updated:
Nov 20, 2024

Timelines:
Early Access: ---
Public Preview: Apr 17, 2024
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2024 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history
Copilot and AI innovation

With work order summaries generated by Copilot, service managers, dispatchers, and technicians can quickly get an overview and understanding of the key points of the work to be done. Organizations now have more control to include specific data in the summaries for their users, which can lead to more useful and actionable summaries.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Apr 17, 2024
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2024 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


General availability date moved to Jan 2025
Nov 06, 2024
Copilot and AI innovation

AI-powered work order recaps help service managers quickly access a summary of the work order and its related data, boosting efficiency and improving customer satisfaction.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Aug 9, 2023
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2023 release wave 1

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


Public preview date moved to Dec 2023
General availability date moved to Mar 2024
Oct 12, 2023
Copilot and AI innovation

With the Outlook add-in for Dynamics 365 Field Service, service managers and frontline workers don't have to leave Outlook and open the Field Service web app or mobile app to get summary of a work order. Stay in your flow of work and boost your productivity and efficiency with contextual information right in your preferred communication app.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: ---
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


General availability date moved to Jan 2025
Nov 09, 2024
Copilot and AI innovation

The reimagined technician experience enables frontline workers to use Copilot to help plan their work. Copilot in Field Service provides technicians with a quick summary of their work orders with key details, so they don't have to spend time finding that information across multiple forms and tabs. It reduces the number of interactions and time spent in the mobile app, which helps technicians be more productive.

Available to:
Users
Last updated:
Dec 11, 2024

Timelines:
Early Access: ---
Public Preview: Dec 15, 2023
General Availability : Jan 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2
2023 release wave 2

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history


General availability date moved to Jan 2025
Nov 06, 2024
Copilot and AI innovation

Empower your workforce to follow protocols, collect data efficiently, and use checklists to enhance first-time fix rates. The data collected can help boost operational visibility, enabling organizations to optimize processes and elevate customer satisfaction.

Available to:
Admins
Last updated:
Dec 12, 2024

Timelines:
Early Access: ---
Public Preview: Jan 2025
General Availability : ---

Included in:
Dynamics 365 Field Service
2025 release wave 1
2024 release wave 2

Enabled for:
Admins, makers, marketers, or analysts, automatically
This feature is meant to be used by administrators, makers, or business analysts and is enabled automatically.
Change history


Public preview date moved to Jan 2025
General availability date moved to Mar 2025
Dec 11, 2024
Copilot and AI innovation

Expedite work by using enhanced Copilot experiences. Every member of the back office and frontline workforce can tap into enhanced Copilot side pane experiences to quickly get the information they need to be more efficient on the job.

Available to:
Admins
Last updated:
Dec 20, 2024

Timelines:
Early Access: ---
Public Preview: ---
General Availability : Feb 2025

Included in:
Dynamics 365 Field Service
2024 release wave 2

Enabled for:
Admins, makers, marketers, or analysts, automatically
This feature is meant to be used by administrators, makers, or business analysts and is enabled automatically.
Change history


General availability date moved to Feb 2025
Nov 21, 2024
Optimize resource scheduling

In this release, the Scheduling Operations Agent for Dynamics 365 Field Service enables dispatchers to quickly and easily optimize schedules for technicians as conditions change throughout the workday, significantly improving their productivity. Dispatchers can ask Copilot to optimize and address issues such as traffic delays, double bookings, or last-minute cancellations that often result in conflicts, gaps, or idle time in a technician's schedule. You can instruct Copilot to achieve the desired business objective, such as to maximize technician usage or work order priority while also considering factors like skillset match, territories, and promised time windows.

Available to:
Users
Last updated:
Jan 06, 2025

Timelines:
Early Access: ---
Public Preview: Mar 2025
General Availability : Sep 2025

Included in:
Dynamics 365 Field Service
2025 release wave 1
2024 release wave 2

Enabled for:
Users by admins, makers, or analysts
This feature must be enabled or configured by administrators, makers, or business analysts to be available for their users.
Change history