Dynamics 365 Commerce 2025 release wave 2

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Business Value

To enhance operational efficiency and reduce the risk of revenue leakage, this feature ensures that gift cards are only activated after customer payment is successfully received. By deferring activation, merchants can avoid the administrative overhead and potential financial exposure associated with voiding gift cards when customers abandon or change their minds mid-transaction. This approach strengthens transactional integrity, simplifies reconciliation, and aligns gift card issuance with confirmed sales, ultimately improving both customer experience and backend processes.

Feature Details

This feature enhances the design of external gift cards by ensuring they are activated, and funds are made available only after customer payment is received. Until the payment is received, the gift card remains inactive. Similarly, any balance addition requests on the existing gift cards are not issued unless the payment is completed. Once the payment is received, the Point of Sale sends the request to the payment terminal to activate or add balance to the gift cards. This design allows gift cards to be issued through self-checkout kiosks, providing greater convenience for customers. This functionality is enabled using the "Enable gift card balance post-payment completion" feature flag.

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    Change history
    Timelines:
    Early Access: ---
    Public preview: Aug 8, 2025
    General availability: Sep 2025
    Last updated: Aug 11, 2025

    Included in:
    2025 release wave 1

    Enabled for:
    Users by admins, makers, or analysts