15 features included in release plans
Dynamics 365 Commerce 2025 release wave 1
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Business Value
Physical stores regularly send cash and carry transactions to Dynamics 365 Commerce headquarters for processing, which updates inventory and financial records. However, frequent processing failures can lead to significant time and effort spent troubleshooting by the operations team. Delayed identification of these issues complicates resolution, especially when compounded by time-sensitive constraints like financial year closure or discontinuation of items. The statement posting summary and insights by Copilot feature aims to deliver actionable insights on failed transactions, enabling you to prioritize and address issues effectively.
Feature Details
The statement posting summary and insights by Copilot feature uses Copilot to offer a comprehensive summary of insights derived from posted and unposted statements. The summary includes insights like the count of transactions affected, total sales amount of these statements, and risks such as transactions with returns without receipts, expense transactions, price overrides, and more. Additionally, for each failed statement, the system presents a synopsis of the error to help users easily understand the issue.
The statement posting summary and insights feature is enabled automatically, but administrators can enable or disable it using the Commerce headquarters feature management workspace. This feature is available in the Dynamics 365 Commerce 10.0.41 release, and is also included in the Commerce 10.0.38, 10.0.39, and 10.0.40 releases through proactive quality updates (PQUs) to facilitate adoption.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
| Change history | |
|---|---|
| Public preview date updated to Jun 2024 General availability date moved to Mar 2025 | Oct 16, 2024 |
Business Value
Store insights using Copilot deliver streamlined smart summaries, offering an immediate overview of a store’s performance. Key metrics, such as sales, returns, discounts, and payment types that are summarized for the channel and store, are prominently featured. This equips store associates and managers with the data necessary for strategic decision making.
Feature Details
This feature enables Dynamics 365 Commerce’s point-of-sale (POS) solution for Store Commerce to provide narrative summaries of channel sales and store performance reports. Using the capabilities of narrative visuals, the POS system delivers concise, human-readable summaries that highlight key metrics and trends from transactional data.
- Efficiency: Quick and easy access to summarized reports saves time for store associates.
- Accuracy: Automated summaries reduce the risk of human error in interpreting data.
- Real-time Analysis: Immediate availability of summarized data after transactions allows for timely decision-making.
This feature includes the following capabilities:
- Default availability: Summaries are accessible every time a channel report is loaded.
- Compatibility with Highcharts reports: Summaries seamlessly integrate with existing Highcharts-based reports.
- Localization: Summaries automatically adapt to the locale configuration of the POS app.
- Data Access Control: Summaries are governed by data access control settings. For example, a store cashier can analyze or view reports related to their own POS activity, while a store manager has broader permissions to access reports for the entire store’s POS activity depending on the definition of underlying query powering reports.
Store insights can be disabled and reenabled using the functionality profile mapped to your store channels. This feature is available in the Dynamics 365 Commerce 10.0.41 release and is also included in the Commerce 10.0.38, 10.0.39, and 10.0.40 releases through proactive quality updates (PQUs) to facilitate adoption.
Enabled for:
Business Value
| Change history | |
|---|---|
| Public preview date updated to Jun 2024 General availability date moved to Feb 2025 | Oct 16, 2024 |
Business Value
In Dynamics 365 Commerce, the Copilot-based summary and insights for merchandising data offer an interactive summary panel, automated data validations, and risk previews. By proactively identifying errors and inconsistencies in merchandising configurations, Copilot ensures data accuracy and empowers users to take corrective actions promptly. Properly configured products are essential for retail success, as inaccuracies can lead to missed sales opportunities.
Feature Details
The Copilot-based summary and insights for merchandising data in Dynamics 365 Commerce offers valuable capabilities:
- Interactive Summary Panel: When users navigate to a channel in the Channel Categories and Product Attributes forms within Commerce headquarters, Copilot displays a summary panel. This panel provides insights and highlights potential issues related to merchandising configurations, such as product, category, and catalog-related settings.
- Automated Data Validations: Copilot enables automatic runs of various merchandising data validations. By using artificial intelligence (AI), it identifies errors and inconsistencies in your configurations. This proactive approach helps maintain data accuracy and consistency.
- Risk Preview: Merchandisers can preview risks identified by Copilot. This feature allows you to assess potential issues before they impact your operations, empowering you to take corrective actions promptly.
The Copilot-based summary and insights feature can be disabled and reenabled using the Enable Copilot based summary and insights for merchandising data feature management switch in Dynamics 365 Commerce headquarters. This feature is available in the Dynamics 365 Commerce 10.0.41 release, and has also been included in the Commerce 10.0.38, 10.0.39, and 10.0.40 releases through proactive quality updates (PQUs) to facilitate adoption.
Enabled for:
Business Value
| Change history | |
|---|---|
| Public preview date updated to Jun 2024 General availability date moved to Mar 2025 | Oct 16, 2024 |
Business Value
Copilot can help store associates easily and more effectively personalize shopping experiences for customers with real-time insights into their preferences and behaviors as they happen, right there in the store. Copilot does the heavy lifting by analyzing purchase history, clienteling notes, product recommendations, and more to bring you precise, actionable insights. With rich contextual information directly available inline, you can now connect with your customers on a deeper level without having to switch focus. You’ll see the impact where it matters most: in satisfied customers who keep coming back for that personalized touch only you can provide. With Copilot, you’re not just selling products; you’re crafting experiences that resonate with each individual shopper.
Feature Details
With Copilot, you gain access to a wealth of insights about your customers’ preferences, including their favored categories and price points, as well as the store locations they frequent.
Preferred categories and basket analysis: Copilot analyzes your customers’ purchase history to identify the types of products they love. Whether they gravitate towards high-end electronics or are frequent buyers of eco-friendly products, you’ll know exactly what to recommend next. Plus, Copilot understands price sensitivity, helping you to suggest items that not only match their interests but also their budget.
Preferred store location preferences: Understanding where your customers prefer to shop is crucial. Copilot tracks this data, allowing you to tailor your approach based on whether they’re local regulars or out-of-town visitors looking for something special.
RFM analysis: Recency, frequency, and monetary value (RFM) analysis is a cornerstone of customer segmentation. Copilot performs this analysis on your customers’ transaction history, segmenting them into groups based on their shopping behavior. This enables you to prioritize your attention and offers to those who are most engaged with your store.
Summarized timeline of customer activity: Keeping up with every interaction can be overwhelming. That’s why Copilot summarizes the timeline of each customer’s activity. At a glance, you can catch up on their past interactions, making it easy to continue the conversation where it left off or to provide a personalized follow-up.
By leveraging these insights, you’re not just selling products; you’re building relationships. Copilot doesn’t replace your expertise—it enhances it, giving you the tools to create memorable experiences that keep customers coming back.
The customer insights feature can be disabled and reenabled using the functionality profile mapped to your store channels. This feature is available in the Dynamics 365 Commerce 10.0.41 release, and is also included in the Commerce 10.0.38, 10.0.39, and 10.0.40 releases through proactive quality updates (PQUs) to facilitate adoption.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
| Change history | |
|---|---|
| Public preview date updated to Jun 2024 General availability date moved to Feb 2025 | Oct 16, 2024 |
Business Value
Sales associates in retail stores are better able to sell products with Copilot-generated product insights in Store Commerce. They have access to summarized key product information to help customers quickly find the right products. Copilot also helps sales associates suggest other products that complement a selected product to increase store sales.
Feature Details
Copilot for Store Commerce generates product insights to help sales associates in retail stores improve their sales effectiveness and efficiency. Using generated insights, store associates can quickly learn and convey the most relevant information about products to customers.
Copilot-generated product insights are available on the product details page in Store Commerce and include the following information.
- Summary: A brief description of the product that emphasizes its main features.
- Highlights: The top three benefits of the product.
- Inventory: Product availability in the current or nearby stores.
- Discount: The best discounts and offers available for the product.
- Related products: Other products or product categories that customers generally buy with the current product.
The Copilot product insights feature can be disabled and reenabled using the functionality profile mapped to your store channels. This feature is available in the Dynamics 365 Commerce 10.0.41 release, and it has also been included in the 10.0.38, 10.0.39, and 10.0.40 Commerce releases through proactive quality updates (PQUs) to facilitate adoption.
Enabled for:
Business Value
| Change history | |
|---|---|
| Public preview date updated to Jun 2024 General availability date moved to Feb 2025 | Oct 16, 2024 |
Business Value
In today's digital age, many businesses operate online with minimal human involvement. While this method lowers costs and enhances customer experiences, it also makes companies vulnerable to significant fraud risks from savvy individuals who exploit the online channel's anonymity and ease of access. Customers using the Microsoft's Adyen connector with e-commerce can now leverage Adyen's Risk Management capabilities and effectively detect, mitigate, analyze, and monitor fraud.
Feature Details
Adyen provides comprehensive risk management capabilities to effectively detect and mitigate fraud. Comprehensive details on Adyen's risk management solution can be found at this link: https://docs.adyen.com/risk-management/. Merchants who leverage Microsoft's Adyen connector for their e-commerce websites can benefit from Adyen's risk management capabilities by enabling the capability from the Adyen customer portal. There is no additional setup required from the Dynamics 365 Commerce side.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
Business Value
Order attributes can influence ordering behavior segmentation and attribute-based pricing. These attributes may include omnichannel attributes such as promotion campaign IDs, order types, and channel-specific attributes. Dynamics 365 Commerce provides the attribute framework to enable you to edit and set attribute values for orders directly in Commerce headquarters, point of sale (POS), and Commerce runtime (CRT).
Order attributes are classified as header and line attributes and can be linked to channels. The unified pricing management feature allows the omnichannel and channel-specific order header and line attributes to be part of the price attributes.
Feature Details
With the unified pricing management feature, price managers can use order header and line attribute values to define attribute-based pricing rules.
Price managers can:
- Define omnichannel order attributes by using order attributes defined in Commerce parameters.
- Include channel-specific attributes in the price attribute group.
In addition to Dynamics 365 Commerce users being able to use channel-specific order attributes to define price rules, Dynamics 365 Supply Chain Management users can define the order header and order line attribute groups in parameters and use the attributes to define the price rules.
Enabled for:
Business Value
Business Value
In today's e-commerce environment, consumers have access to a vast array of payment methods. Businesses aim to provide the flexibility for consumers to choose their preferred payment option. However, unlike traditional credit and debit card payments, many of the modern payment methods don't provide a payment authorization in real time.
Additionally, many payment providers such as Adyen provide critical information such as dispute notifications and payment-related reports via asynchronous notifications. As a result, modern commerce systems need to support asynchronous payment processing to help businesses improve their sales conversion numbers and streamline crucial post-payment processing activities such as dispute management and reconciliation.
Feature Details
As a part of this feature, Dynamics 365 Commerce enables support for asynchronous payment processing by providing the capability to process payment-related notifications from payment service providers such as Adyen. These notifications are accessible via Commerce Scale Unit (CSU) and Commerce headquarters.
The Store Commerce app uses these notifications to enable a new "Pay by Link" quick response (QR) code payment method that can be displayed in the Store Commerce app to be scanned by customers, or that cashiers can use to generate a link to share with customers via email. Customers can then open the webpage mapped to the payment link and complete their payment using the payment options available on the webpage.
Implementation partners can use other payment notifications such as dispute and reports notifications to build customized experiences to meet their business processes.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
Business Value
Organizations are increasingly adopting multifaceted pricing strategies and seeking to gain better control over pricing in their omnichannel transformations. They want to eliminate pricing silos and use a centralized platform to plan, manage, review, and roll out pricing across all customer engagement touchpoints. Organizations also need an efficient way to define and maintain price breakdown and margin components that incorporate all relevant factors to offer contextual pricing that resonates with customers.
The omnichannel experience also requires a real-time and performant pricing execution that enables businesses to quickly adapt to market changes and customer demands. This feature allows you to implement a unified pricing management module that works consistently and comprehensively across supply chain, retail, and e-commerce business processes.
Feature Details
The pricing management module provides the following capabilities to help your organization drive omnichannel pricing that covers the presale, sale, and postsale stages of business processes:
- Uses an attribute-based pricing model to set up pricing rules based on product, customer, channel, or order attributes.
- Enables sophisticated price segmentation to efficiently drive differentiated and tailored pricing experiences per market or customer segment.
- Defines and manages complex pricing structures with comprehensive price component breakdowns.
- Drives flexible pricing strategies by using a rich set of pricing techniques that include long-term trade agreements, short-term price adjustments, promotional discounts, auto charges, and retrospective rebates.
- Runs pricing simulation to validate pricing setup and generate pricing reports to analyze pricing execution.
- Integrates with headless pricing application programming interfaces (APIs) for pricing lookup and calculation in business-to-consumer (B2C) and business-to-business (B2B) scenarios.
- Configures and customizes pricing engine behavior to fit business-specific needs.
Enabled for:
Business Value
Business Value
Efficiency and predictability are key to the smooth operation of a point of sale (POS) system, especially when it comes to payment processing. When store associates process customer payments across a variety of payment types with fewer steps, customers spend less time waiting. Optimize the Dynamics 365 Commerce POS payment processing user experience to create more consistent workflows across gift card, voucher, and customer account payment types that make the checkout process more efficient.
Feature Details
The payment processing workflows for Dynamics 365 Commerce POS apps are benefiting from several updates and improvements. The updates apply across all POS experiences, including Store Commerce for Windows, Android, and iOS, as well as Store Commerce for web.
Improvements include:
- New payment methods: New, consistent payment user interface (UI) patterns across payment types for gift card, voucher, and customer account workflows.
- Enhanced workflows: New, simpler UI for payment methods that are currently unintuitive or overly complex.
- Payment terminal integration: Ability to send payments directly to the payment terminal during checkout.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
Business Value
The sealed Store Commerce app for mobile platforms has greatly simplified deployment and maintenance, making it easier for organizations to introduce or expand mobile point of sale (POS) devices in retail stores. Dynamics 365 Commerce will enable the implementation of hardware station extensions for Store Commerce app for iOS so that customers who use payment providers other than Adyen can easily deploy mobile solutions.
Feature Details
This feature introduces hardware station extensibility for Store Commerce app for iOS, enabling greater flexibility in hardware integration. With this feature you can build and deploy customizations for Store Commerce app for iOS's in-built hardware station to support:
- Integration with your preferred payment processing service: Easily implement connectors for custom or existing payment processing services, allowing for seamless transactions within your iOS devices.
- Fiscal printers for compliance needs: Connect iOS devices with fiscal printers to fulfill specific fiscal integration requirements, ensuring compliance in regions with strict fiscal regulations.
- Custom peripheral devices: Enable peripherals not currently supported by the Store Commerce app, allowing you to adapt the system to your store's unique hardware needs.
Enabled for:
- The author created this article with assistance from AI. Learn more
Business Value
Business Value
Admins rely on the health check feature in Store Commerce to gain insights into the overall status of the network and other hardware peripherals. Offline readiness and business continuity are crucial for maintaining service levels and customer satisfaction during network issues. Store employees need to know if their devices are prepared for offline mode to ensure seamless transitions and uninterrupted operations.
This feature aims to introduce a new view for network health checks by surfacing information from the network information API, platform-specific API, and CSU processing times. With these additional insights, store employees will be able to determine whether performance issues are caused by network or server problems, understand why the offline switch is unavailable, and receive recommended actions.
Feature Details
With this feature, your store associates and managers will see the following improvements in Store Commerce health check:
- A new view for displaying information from the network information API and platform-specific API.
- CSU processing times are shown for requests in health check to provide additional insights for store associates.
- Retry logic added for failed CSU requests in case of random intermittent network failures.
Enabled for:
Business Value
Business Value
You can monitor and manage Store Commerce offline readiness to efficiently detect and troubleshoot critical issues that may impact offline readiness and to ensure that all offline-enabled devices running Store Commerce across your organization are healthy and available to switch to offline mode when needed.
Feature Details
Dynamics 365 Commerce customers rely on successful operation of Store Commerce in offline mode to maintain business continuity during network or service interruptions.
With offline readiness monitoring, you can quickly ensure that all offline-enabled devices running Store Commerce across your organization are healthy and available to switch to offline mode when needed.
You can also efficiently detect and troubleshoot critical issues that may be impacting offline readiness of multiple devices within or across stores.
Enhanced filtering and summarization of data synchronization sessions will help you with faster correlation and cause detection.
Administrators will automatically have access to offline readiness monitoring for their organization.
Enabled for:
Business Value
Business Value
Dynamics 365 Commerce customers use the offline capabilities of the Store Commerce app to maintain business continuity during network or service outages. When customers need to switch to offline, the offline switch can fail due to offline data missing in the offline database. This feature will help create proactive notifications in the Store Commerce app to the cashiers or store managers about the offline health and recommend appropriate actions for mitigation. This will also introduce the toast notification framework for the first time within Store Commerce app that can further expand into other scenarios in the future.
Feature Details
With this release, you'll see toast notifications within the Store Commerce app when enabled in headquarters. These notifications will appear if offline data or the network is in an unhealthy state.
- Offline logon credentials: Your associate will be notified when the offline logon credentials are not up to date or when the data sync fails. Recommended actions, which may include contacting the admin with specific steps, will be provided.
- Network connectivity: Your associate will be notified when there is loss of network or Wi-Fi connection.
- Seamless offline switch: Your associate will be promptly notified when the seamless offline switch has occurred.
- Extensibility: You'll have the ability to extend the notification framework to use for your core business scenarios.
Enabled for:
Business Value
Business Value
You can simplify Store Commerce offline database size management by proactively maintaining Store Commerce's offline SQL Server Express database below the size limit. You can also quickly reduce, filter, and reenable offline databases that have exceeded the size limit.
Feature Details
Dynamics 365 Commerce customers use the offline capabilities of the Store Commerce app to maintain business continuity during network or service interruptions. Additionally, most customers using Store Commerce offline use SQL Server Express for their offline database, which has a limit on the database size.
With automatic, proactive compression and removal of large indexes, you can prevent the Store Commerce offline database from exceeding the SQL Server Express size limit. By using index compression with extension tables, you can further reduce the size of the offline database.
Automatic index compression and removal capabilities also help speed up and ease the recovery of offline databases that have exceeded the size limit.
Administrators can use the feature management workspace to enable the capabilities for their organization.